The price of the product put by us keeps on changing from time to time, so if after buying a user’s product, the price of that product is reduced, then the user cannot demand a refund in that case.

After booking any order, the customer cannot cancel it and in any case it will not be refunded, so before booking the order, the customer should make sure that he is choosing the right order.

There are many products by us in which different variations have been inserted, out of which the customer should take special care that he is the seelct right option in it. Order by selecting it, otherwise the product will not be acceptable for refund or return in any case and the customer himself will be solely responsible for this.

While booking the order, the customer should take special care that they should check their address again because we will deliver your order at the address received by you, so fill the address carefully otherwise they will be completely responsible for the customer himself and in any case He cannot demand refund.

If our courier is unable to deliver to the address received by you or the service is not provided by any courier on the pincode received from you, then in that case we will inform you through both phone and email in which you will give us a Can provide a new address or demand a refund. On requesting the refund, you will get the refund amount within 7 days.

If the product is not delivered to you due to the carelessness of the courier, then you will have to wait for 21 days after booking the order in which we will fully assist you but if still the product is not delivered to you. If possible, you will be given a refund within 7 days after 21 days.

If you have received the product received by Courier in a damaged condition, then you will have to video the order (mandatory) and mail us at admin@paramhenna.com with payment details within 24 hours of receipt of the order. Note that photo proof will not be considered valid and video proof is mandatory. Refund amount will be provided to you within 7 days if found correct by our team. The mail must be done within 24 hours otherwise your request will be rejected and the amount will be refunded on the UPI ID or bank account details provided by you in the mail.

While making online payment, if the amount is deducted from your bank account but the status on the website is showing the payment as Failed, then you should mail the screenshot of your payment to admin@paramhenna.com If the amount is received from us, then we will inform you about it, but if the payment does not come to us even after deducting from you, then in this case you should wait for 7 days if it is due to a technical error. The amount will be refunded automatically.

In any case, if the product is received in the right condition, you cannot demand a return. Return is not acceptable in any case.