We have only one website whose name is paramhenna.com The other website which is operated using our name is completely fake and just a hoax, so customers are instructed to buy the product only from our official website paramhenna.com We will not take any responsibility for the products purchased from other websites.
The price of the product put by us keeps on changing from time to time, so if after buying a user’s product, the price of that product is reduced, then the user cannot demand a refund in that case.
After the order is booked, it will be dispatched by our team from our side within 3 days and couriar can take upto 7-14 Days depends on distance between our location and your location but in some special circumstances it may take longer.
After the order is booked, it will be dispatched by our team from our side within 3 days and couriar can take upto 7-14 Days depends on distance between our location and your location but in some special circumstances it may take longer.
There are many products by us in which different variations have been inserted, out of which the customer should take special care that he is the select right option in it. Order by selecting it, otherwise the product will not be acceptable for refund or return in any case and the customer himself will be solely responsible for this.
While booking the order, the customer should take special care that they should check their address again because we will deliver your order at the address received by you, so fill the address carefully otherwise they will be completely responsible for the customer himself and in any case He cannot demand refund.
If our courier is unable to deliver to the address received by you or the service is not provided by any courier on the pincode received from you, then in that case we will inform you through both phone and email in which you will give us a Can provide a new address or demand a refund. On requesting the refund, you will get the refund amount within 7 days.
If the product is not delivered to you due to the carelessness of the courier, then you will have to wait for 21 days after booking the order in which we will fully assist you but if still the product is not delivered to you. If possible, you will be given a refund within 7 days after 21 days.
If you have received the product received by Courier in a damaged condition, then you will have to video the order (mandatory) and mail us at admin@paramhenna.com with payment details within 24 hours of receipt of the order. Note that photo proof will not be considered valid and video proof is mandatory. Refund amount will be provided to you within 7 days if found correct by our team. The mail must be done within 24 hours otherwise your request will be rejected and the amount will be refunded on the UPI ID or bank account details provided by you in the mail.
There is no guarantee or warranty on any of the products provided by us.
While making online payment, if the amount is deducted from your bank account but the status on the website is showing the payment as Failed, then you should mail the screenshot of your payment to admin@paramhenna.com If the amount is received from us, then we will inform you about it, but if the payment does not come to us even after deducting from you, then in this case you should wait for 7 days if it is due to a technical error. The amount will be refunded automatically.
In any case, if the product is received in the right condition, you cannot demand a return. Return is not acceptable in any case.
Strict legal action will be taken against you if you are found trying to do illegal work like hacking in any case on our website.
Legal action can be taken against them for spreading false rumors on social media about our website or product.
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at admin@paramhenna.com If your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to process, depending on our payment gateway